Key Expertise
Technical Support Engineer
Electronics hardware integration across IoT, applied AI, and smart-grid technologies, including support for TWACS and AclaraONE.
Electronics Test & Repair
Fire Pump Controllers, Electronics Service Technician.
Avionics Systems
FAA Airframe & Powerplant Mechanic with Boeing 737 avionics experience.
Maintenance & IT Management
Director of Maintenance, Systems Administration.
Applied AI & Earlier Systems Work
Applied AI, operator tools, and connected systems that turn complex workflows into clear user experiences.
NCPCS Codex Session Builder
Guides session setup and generates a ready-to-use Codex launch command.
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Hindsightly
Shares relevant context from past sessions across agents to maintain continuity.
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RelayAlert I.R.I.S.
Gave legacy dry-contact equipment a configurable remote-monitoring dashboard.
View detailsAbout Me
I am a hands-on technician, systems troubleshooter, programmer, and builder with more than four decades of technical experience. My background spans power generation equipment, automotive and industrial electronics, Boeing 737 avionics, computer repair and networking, web development, utility communications, embedded systems, and applied AI. The common thread throughout my work is learning systems at the component level, diagnosing what prevents them from working correctly, and creating practical solutions for the people who operate them. One of my great-uncles, Francis Crick, inspired my interest in science and consciousness. Proud of my oldest son, Keven Crick II (KC), who now works in AI with xAI/SpaceX after several years at Apple.
1995
Programming and Systems Development: Since around 1992, through our family businesses Mobile PC Doctor and NCPCS, I have worked with computer hardware, system administration, network installation and cabling, websites, hosting, databases, microcontrollers, and connected devices. I program in C, Python, Java, HTML, CSS, JavaScript, and SQL and have created full-stack websites, device interfaces, automation utilities, and operator workflows. AI is one of the ways I continue to build on my technical foundation.
Hands-On Technical Capability: I own and use an extensive collection of electrical diagnostic and rework equipment and a large professional Snap-On tool system. My equipment supports schematic-based troubleshooting, electronics repair, wire and cable fabrication, and termination of Teflon, PVC, multiconductor, coaxial, ribbon, and network wiring. My connector tooling includes Molex, Tyco, DMC, JST, Amphenol, Micro-D, D-Sub, Deutsch, and Delphi systems. My experience also includes interpreting technical manuals, wiring diagrams, electrical schematics, and hydraulic and pneumatic drawings, supported by FAA Airframe and Powerplant and FCC credentials.
Current Work: Today I provide remote technical support for utility communications and metering systems while continuing to develop applied-AI systems and workflows. I have created tools including PromptStudio, the NCPCS Codex Session Builder, and Hindsightly. NCPCS remains my work-related hobby and personal development space for experimenting with websites, electronics, embedded and IoT systems, operator tools, and local language models. Most recently, May 7, 2026: Created an easy-to-use HTML-based internal tool that added CSV-generation capability to the GenV Toolkit for RF firmware-over-the-air updates.
Current Role: Electrical Technical Support Engineer, AI researcher, and web developer working with customers to provide end user hardware support in a fast-paced atmosphere utilizing writing and verbal communication skills to provide detailed technical information to an audience with various levels of technical understanding. I work regularly with modern technologies including AclaraONE, TWACS OC, LLMs, Microsoft products (Windows Operating Systems, Office applications), UNIX/Linux, Oracle PL/SQL to serve the water, gas and electric utility space. My job's focus currently involves TWACS, NISC and the power distribution system and now local LLM deployments. Worked with the shutoff of CDMA 3G network on 12-31-2022 for the TWACS migration to the 4G LTE network. Working with SQL Server and Oracle databases running custom queries, analyzing code and its output for unexpected behaviors. Create custom scripts and basic tasks within Microsoft Windows operating systems for software workarounds and troubleshooting TWACS and NISC interfacing issues including TCP/IP, radio and serial communication links.
Background: Former electrical troubleshooting
service/repairman D.O.T. & F.C.C. avionics technician with a
strong enthusiasm for safety and quality. Experienced working with NEC
(National Electric Code) performing servicing, testing, maintenance
and repair of many types of electronics and control equipment. 2 1/2
years experience with Boeing 737 aircraft electrical systems. I work
regularly with manuals, technical data sheets, wiring diagrams,
schematics, including fluid system drawings (pneumatic &
hydraulic). Full-Stack developer with an extensive computer hardware
background. Skilled
in deploying and running quantized language models (LLaMA, Mistral,
Gemma, BitNet) using Ollama, LM Studio, and Docker across Windows
and Linux environments.
Creating
advanced prompt engineering tools for structured code generation,
and function-calling logic.
Interests: Helping people, generative AI development, electronics, micro-controllers, engine & motor controllers, automation technologies; connecting devices to the IoT. Hobbies include programming in C, Python, Java, HTML, CSS, and SQL, along with full-featured websites and AI deployments.
Equipment: I own an extensive array of electrical diagnostic & rework equipment, a very large Snap-On toolbox including equipment for processing and terminating many types of wire and cable including Teflon, PVC, Multi-Conductor, Coaxial, Ribbon, Molex, Tyco, DMC, JST, Amphenol including Micro-D's & D-Subs, Deutsch, Delphi and more.
Education & Training
Hubbell University
Generative AI Training Certificate
Department of Transportation - Federal Aviation Industry
FAA Mechanic Certificate: Airframe & Powerplant
Baker's School of Aeronautics, Lebanon, TN
Completed the FAA written examinations and oral and practical tests with Designated Mechanic Examiner Mike Eason.
Federal Communications Commission (F.C.C.)
F.C.C. Technician License to operate, repair & maintain, electronic systems and radio communication stations.
ICS of Scranton Pennsylvania
Microsoft Certified P.C. Repair, Systems Engineer (Diploma). Certified Professional PC Repair 95% Cumulative Average (Transcripts Here)
GTCC (Guilford Technical Community College)
Airframe & Powerplant Repair Technician training F.A.A. Certificate# EJ9T114R. Associate in Applied Science, 3.38 Cumulative Grade Point Average (Transcripts Here)
Mobile Vehicle Air Conditioning Technician (MVAC)
E.P.A. Certification# 77175
N.C. State board of Refrigeration examiners
E.P.A. Certified Air Conditioning Technician Type I, Type II, Type III & Type IV (not including MVAC). Certification# NC-250-1596
Allen Institute Automotive Training Program
Automotive Computer Technology
U.S. Army Service & Training
End Time of Service U.S. Army Honorable Discharge - August
25, 1986
Letter of appreciation, 632nd Maint. Co. (recovery of $45,000 in
usable components) - March 10, 1986
U.S. Army (DS & GS) Certificate Maintenance Training 240 Hrs. -
February 3 - February 28, 1986
U.S. Army Engineer School, Fort Belvoir Va. Diploma - January
18, 1985
Letter of commendation (Department of Army) - September 25,
1984
U.S. Army, Basic-Training - August 24, 1984 - October 19, 1984
Enlisted U.S. Army (Power Generation Equipment Repairman 52D10) - May
3, 1984
Wauconda High School, Lake County Illinois
Graduated. While in High School Extra Curricular 1982-1984 Lake County Community College (Radio & TV repair course).
Work Experience
Aclara
(Hubbell Power Systems) - Electrical Technical Support Engineer (Remote)
Utilizing the telephone and a remote desktop connection I currently help support the "Two Way Automatic Communication System" for Hubbell Power Systems. I work with AclaraONE, TWACS OC, Microsoft products (Windows Operating Systems, Office applications), UNIX/Linux, Oracle PL/SQL and more to serve the water, gas and electric utility space. I analyze SQL Server and Oracle data to troubleshoot AclaraONE, TWACS and NISC system interfaces across TCP/IP, radio and serial communication links. I create SQL scripts, Windows batch files, and software workarounds, explaining technical findings to customers with varied levels of technical experience. May 7, 2026: Created an easy-to-use HTML-based internal tool for the GenV Toolkit, adding the missing ability to convert lists of device MAC addresses into properly structured CSV files for RF firmware-over-the-air updates.
Metron (Hubbell
Industrial Controls Division) - Electronics Service Technician
Worked with Fire Pump Controllers. Specialized in reduced voltage 3 phase motor controllers including across line, part winding wye delta, autotransformers, Soft starters and VFD. Repaired electric motor controllers & diesel engine controllers; tasks included replacing PCB's, loading firmware, setting limit switches, programming setpoints, calibrating equipment (current transformers, thermocouples, pressure transducers). Followed NFPA & UL standards. Lead service technician for The Metron product line, traveled for onsite service and commissioning. Provided Technical Support via phone.
N-State Aviation (NSAMRO) - A&P Avionics
Technician (Lead)
Lead position troubleshooting and installing aircraft avionics systems, parts and assemblies. Installed electrical and electronic components in FAA certified aircraft. Assembled wires, harnesses, breakers, switches, electrical control panels. Fabricated parts. 2 1/2 years Boeing 737 (series 700-800-900ER) commercial aircraft experience.
Cross Technology Inc. - Systems Administrator / Director of Maintenance
Supported IT systems (PBX phone system & Windows network), managed company domains and email. Supervised wire harnessing division personnel and directed maintenance of plant manufacturing equipment (automated wire processing, test equipment, Komax cutters, Tyco Spoolers, crimpers, injection molding machines, CNC machines). Created maintenance logs. Assisted sales, facilitated compliance testing (SAE81765/1, Mil-I-81765A). Created product catalogs, company and product websites, technical articles and advertising graphics for industry publications. 6 years experience with F1837M Aerospace specification (Nu-Tech product line). Supervisor: CEO James Inman.
Triad Guarantee Insurance Corp. (Now Essent) - Information Systems Administrator (Computer Hardware Technician)
Built computer networks & wiring. Supported Windows/Linux local servers, local/remote workstations. Managed company Email (MS Exchange server 2000). Managed remote applications support (Citrix, remote desktop). After-hours support. Incorporated Norton Ghosting technology for workstation OS maintenance. Supervisor: Kenneth McMellon.
NCPCS - CEO
Computer & Consumer Electronics networking. Soldering for repair/upgrade of Motherboards, Monitors, Displays, Batteries, Memory, Video Cards, Network adapters, Keyboards, Hard Drives, CDROMs/DVD players. Networking (wireless, custom cabling). Internet support (Routers, Switches, Hubs, Webcams, Security Systems, Website controlled devices). Corporate E-Mail, Internet Marketing & Graphics, E-commerce sites. Experienced in programming and AI integrations; working with Microsoft, Apple, Unix, Linux, Android OS.
Diversified Technical Services (DTS) of Greensboro - Mobile Electronics Technician
Repaired computerized cardiovascular monitoring recording systems for Hospital Gyms and Rehabilitation Units. Utilized laptop, wiring diagrams, schematics, DVM & Oscilloscope. Services included version updates, modifying equipment, creating cables. On call for hardware repair/replacement (cloning disk drives, re-programming Flash ROMs, circuit board Re-Work, soldering, small motor repairs, power supplies, displays). Supervisor: CEO Robert Delp.
Mobile PC Doctor, High Point NC - Co-founder
Created business plan with Associate David Long and started a computer repair & support business. Offered mobile computer support services in Triad areas of North Carolina.
Ilderton Dodge of High Point - Automotive Service Technician (Promoted to build Handicapped Conversion Vans)
Part-Time mechanic while attending school. Hired full time to hand craft new Dodge vans into fully functional handicapped conversion vans. Utilized equipment manufacturer drawings, wiring diagrams, schematics to retrofit vehicles. Supervisor: Tim Ilderton.
Crescent Ford of High Point - Automotive Service Technician
Attending school. Inspected used cars. Repaired trade-ins and used car purchases to Ford Certified Pre-Owned Status. Services included NC Automotive Safety & Emissions Inspection, mechanical overview, servicing drive train and automotive climate control systems. Supervisor: Jake Bertchie.
U.S. Army - Power Generation Equipment Repairman (52D10)
Served active duty in the U.S. Army. Details of training and commendations listed in Education & Training section.